Show All Answers

1. What is SmartLink Transit?

SmartLink Transit is your premier mobility management team that includes Dial-a-Ride, Medical Assistance and Volunteer Drivers for both Scott and Carver counties. SmartLink Transit can get you anywhere in the seven county metro area. In some cases, you may need to transfer to other transportation providers.

2. What services do you provide?

We currently offer Dial-a-Ride, Medical Assistance and Volunteer Driver program.

3. Do you provide group outings?

SmartLink Transit will consider all shared ride requests for group outings, based on availability, during regular service. Please contact Customer Service at 952-496-8341 to discuss your transportation needs.

4. What are your service hours?

Customer Service is available from 7 a.m. to 3:30 p.m., Monday through Friday. SmartLink Transit buses operate Monday through Friday from 6 a.m. to 7 p.m.

5. Does your Dial-a-Ride operate on holidays?

TransitLink services are not available on Thanksgiving Day, Christmas Day or New Years Day.

6. How do I catch the Dial-a-Ride bus?

You do need a reservation to use the Dial-a-Ride transportation system. To set up that reservation, simply call one of our Customer Service Agents at 952-496-8341. We will take your ride request up to 7 days in advance. The earlier you call, the better the chance of availability.

7. How much does the Dial-a-Ride service cost?

Fares are based on distance. The Customer Service Agent will tell you what the fare is when you make your reservation. We ask that you pay the bus drivers when you get on the bus and, remember, drivers cannot make change so please bring the correct amount of your fare with you.