Show All Answers

1. I forgot my PIN number. How can I change or reset it?

If you know your current PIN, log into your account on our Catalog & My Account page and change it in your My Account settings. 

If you’ve forgotten your PIN and have an email on file, visit our Catalog & My Account page to start the process. Check your junk email folder for the reset link. You can also change your PIN by contacting staff at any Scott County Library.

2. How do I see what I have checked out?

Mobile App
Managing your checkouts is easier than ever with the "Scott Lib (MN)" mobile app! Sign in your library card and PIN to see your checkouts, search for materials, place holds, check your account balance, pay fines, and more.

• Download on iOS
• Download on Android

Online Catalog & My Account Page
Our Catalog & My Account page is a great way to manage your account from home in a browser. Simply login to your account with your library card and PIN. 

Forgot your PIN?
You can reset your PIN online if you have an email address on file. No email address on file? Contact your local library for assistance.  

3. I returned an item but it’s still on showing on my account OR I received an overdue notice. Why is that? Will I be charged late fines?

If you return an item on a weekend or later in the day, you may need to wait until the next business day to see the item checked in and cleared from your account. You may also receive an overdue notice, depending on timing. You may disregard this notice if the item was returned. For additional assistance, please contact the SCL branch where you returned the item so staff can search for it. 

Scott County Library no longer charges daily overdue late fines (as of March 2022), but we do charge for unreturned or damaged items. An item is marked as unreturned in our system 21 days after its due date. 

4. My account is blocked and I can't check out more physical items. Why is that?

We've implemented system blocks to help remind customers to return items. If your account has accrued a balance greater than $25.00 due to old fines or unreturned items, you will be unable to check out additional physical items. Customers with blocked accounts can still access eBooks, use WiFi, reserve meeting rooms, use library computers, print, copy, and use other in-library services. 

5. I lost an item, how can I pay for it?

First, call or email your library so we can mark the item as "lost" in our system. You may pay with cash or check in person during staffed hours. Outside of staffed hours, you can for the item by credit card anytime through our Catalog & My Account page or our mobile app (available on both iOS  and Android).

6. How do I update my contact information (address, phone, email)?

To update contact information on your account, call any Scott County Library location. 

7. How do I renew my library card?

To renew your library card, simply contact us in the way that works best for you. Library staff will need to re-verify your address, phone number, and email address. 

Contact Us

8. How do I renew my library items?

There are several different ways to renew your items: 

1. Let our system do it for you. Our system will attempt to renew an item for you if no one else has a hold on it. When an item is coming due, an attempt will be made to renew it automatically for another 3 weeks. You will receive an email reminder 3 days before an item’s due date informing whether materials have been automatically renewed or need to be returned. Items will renew up to 5 times. 

2. You can manually renew items, and manage your whole account, through our Catalog & My Account site. Sign in with your library card and PIN. You can renew your checked out items from My Account.

3. Renewing is easier than ever with the Scott Lib (MN) mobile app. Sign in your library card and PIN to search our catalog for materials, place holds, check your account balance, pay fines, and more.

• Download on iOS
• Download on Android

9. How do I pay for library charges?

In person: Visit a library charges in person with cash or check. 

Web Browser: You can also pay online with a credit card from our Catalog & My Account site - sign into your account with your library card and PIN. Choose the Fines tab > click on ProPay Credit Card Payments. 

Mobile App: Credit card payments are conveniently accepted in our app. Download the "Scott Lib MN" app from your app store and sign into the My Account tab with your library card number and PIN. Use the Charges tab to find an itemized list of charges and begin the payment process 

My Account Login

10. How do I access my account?

Use Our Mobile App
Accessing your account is easier than ever with the Scott Lib (MN) mobile app! Sign in your library card and PIN to search our catalog for materials, place holds, check your account balance, pay fines, and more! Click here to watch a short video to see how it works. 

• Download on iOS
• Download on Android

Browser - Use our Catalog & My Account Page
Our Catalog & My Account page is a great way to manage your account from home and on the go. Simply login to your account with your library card and PIN.

Forgot your Account’s PIN?
You can reset your PIN online if you have an email address on file. No email address on file? Contact your SCL branch for assistance.  

11. What payment methods does the Library accept?

We accept cash in the library during staffed hours. 

You may pay online via credit card anytime through our Catalog & My Account site or the ScottLib (MN) mobile app. You will need your library card number and PIN to sign in.

• The minimum payment you can make with a credit card is $1.00 when paying off library fees.
• Please note that to protect our customers' privacy, library staff never handle credit cards or process any credit card transactions. 
• Payments made through our Catalog & My Account page will appear as "PP*Scott County Library 952-4968010 MN". 

12. Is the credit card payment method used by the Library secure?

Yes. We use a service called ProPay to process online credit card transactions made through our Catalog & My Account site. ProPay has a secure payment portal seamlessly integrated into our catalog and the library's mobile app. It uses a separate website with an encryption certificate. For your protection, your credit card information is not stored on Library servers or permanently saved anywhere by the Library. 

13. Is there a service charge or convenience fee for paying with a credit card?

There are no service charges or convenience fees associated with our online payment module. You will never pay above and beyond your library fee when using a credit card on our Catalog & My Account site.  

14. Do you charge daily overdue late fines?

No, we do not charge daily overdue late fines. As of March 1, 2022, Scott County Library is permanently fine free. However, customers will continue to be responsible for previously accrued fines (before 2022) and bills for unreturned (missing or lost) and damaged items. An item is marked "unreturned" in our system 21 days after its original due date. Payment options are available online and in person. If you have questions about your account, please contact your SCL branch so we can help.